User Privacy Notice

This User Privacy Notice applies to your use of this website and all Grab applications, services, products and tools (collectively the "Services"), regardless of how you access or use these Services, including access via mobile devices and apps.

Controller

Which Grab is responsible for the collection and processing of your personal data in connection with the provision of the Services depends on how you use our Services.

Use of the payment services for sellers

We will use the Bank account/ Credit Union/ Paypal account details you’ve provided to us to make deposits. Each deposit will be recorded and reflected on your Grab account.  

What personal data we collect and process

We collect your personal data when you use our Services, create a new Grab account, provide us with information via a web form, add or update information in your Grab account, participate in online community discussions or otherwise interact with us.

Purposes and legal basis for data processing and categories of recipients

We process your personal data for various purposes and based on several different legal bases that allow this processing. For example, we process your personal data to provide and improve our Services, to provide you with a personalized user experience on this website, to contact you about your Grab account and our Services, to provide customer service, to provide you with personalized advertising and marketing communications, and to detect, prevent, mitigate and investigate fraudulent or illegal activity. We also share your information with third parties, including service providers acting on our behalf, for these purposes.  

 Storage duration and erasure

Your personal data will be stored by us and our service providers in accordance with applicable data protection laws to the extent necessary for the processing purposes set out in this User Privacy. Subsequently, we will delete your personal data in accordance with our data retention and deletion policy or take steps to properly render the data anonymous, unless we are legally obliged or permitted to keep your personal data longer (e.g. for legal compliance, tax, accounting or auditing purposes, or to detect and prevent fraudulent or illegal activity on Grab.gd).

Rights as a data subject 

Subject to possible restrictions under national law, as a data subject, you have the right to access, rectification, and erasure, restriction of processing and data portability with regard to your personal data. In addition, you can withdraw your consent and object to our processing of your personal data on the basis of our legitimate interests. You can also lodge a complaint with a supervisory authority, or request deletion/closure of your account.

Cookies & similar technologies

When you use our Services, we and selected third parties use cookies and similar technologies to provide you with a better, faster and safer user experience or to show you personalized advertising. Cookies are small text files that are automatically created by your browser and stored on your device when you use the Services.

Data security

We protect your personal data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access and unauthorized disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centers and authorization controls for data access.